Head of Account Operations
ekoBentonville, Arkansas, United States • Arkansas, United States
Posted October 15, 2025
Full Time
About the Company
Eko is a technology company specializing in creating interactive, choice-driven video experiences for retailers, agencies, and brands. Their platform offers tools like Discovery Engines, Try & Buys, and Inspiration Hubs to enhance audience engagement and conversion rates. Eko's unique approach emphasizes meaningful choice and creativity across all roles, fostering a diverse and inclusive workplace culture.
Job Description
eko is seeking a Head of Account Operations leader to manage the post-sale client execution and experience for its growing client base. This strategic role involves overseeing third-party logistics, asset capture, and data accuracy, driving operational excellence through vendors and systems, and mentoring a team to achieve key KPIs. The company is expanding rapidly and offers a dynamic work environment in a new facility in Northwest Arkansas.
Requirements
- 8-12 years of experience in operations, account management, or logistics within eCommerce, retail, or consumer brands
- At least 5 years of experience managing 3PL or external logistics partnerships
- Strong leadership presence with a collaborative management style
- Proven success leading large teams in high-growth or startup environments
- Strong knowledge of warehouse and transportation management systems and experience with EDI or API data integrations
- Strong analytical, communication, and negotiation skills
Benefits
- Premium health insurance
- Mental Health and Wellness Resources
- Life and Disability Insurance
- HSA/FSA
- 12 Paid Holidays
