Head of Account Operations

eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms. We are seeking a visionary leader to lead our account operations function and drive operational excellence from onboarding through fulfillment.

Requirements

• 8-12 years of experience in operations, account management, or logistics within eCommerce, retail, or consumer brands
• At least 5 years of experience managing 3PL or external logistics partnerships, including performance improvement and service governance
• Strong leadership presence with a hands-on, collaborative management style
• Proven success leading large teams in high-growth or startup environments with evolving workflows
• Strong knowledge of warehouse and transportation management systems and experience with EDI or API data integrations
• Demonstrated ability to build scalable systems, dashboards, and reporting tools
• Strong analytical, communication, and negotiation skills
• A track record of driving cost savings and service-level improvements with 3PL providers

Benefits

• Premium health insurance
• Mental Health and Wellness Resources
• Life and Disability Insurance
• HSA/FSA
• 12 Paid Holidays