Electrum leads in next-generation payment software. As a Team Lead of one of Electum's Product Support teams, you will be part of a dynamic and innovative environment uniquely positioned with both a client and technical focus.
Requirements
- Relevant Degree or Diploma in IT, Engineering, Computer Science, or a related technical field.
- Relevant industry certifications (e.g., ITIL, technical support certifications)
- 3-5 years in technical product, application, or client-facing support.
- Experience in an agile/fast-paced technical environment (e.g., FinTech, payments).
- Exceptional communication (written and verbal) and strong analytical problem-solving skills.
- Proficient with support tools (e.g.,Zendesk, Elastic or Zenduty).
- Proven ability to enforce processes and maintain quality standards.
- Proven Leadership in leading, mentoring, or formally managing technical teams.
- A track record of coaching and developing team members within a high-trust, collaborative environment.
- The ability to combine personal care with direct challenges, excelling in both giving and receiving constructive feedback.
- A client-centric mindset with the discipline to maintain and improve high-quality standards and documentation.
Benefits
- Flexible Work
- Generous Leave
- Office Perks
- Social Life
