Client Success Specialist (Vehicle Acquisition)

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. As a Client Success Specialist (Vehicle Acquisition), you will serve as the primary client partner and process owner for the end-to-end acquisition of fleet vehicles, from model year setup through delivery.

Requirements

• Serve as the primary client contact and owner of the factory order acquisitions process (wing-to-wing)
• Guide clients through evaluation of models and manufacturers that best align with overall fleet performance goals
• Assist clients with vehicle and specification decision-making
• Collaborate with Commercial teams including Vice President, Account Executive, Sales, and Consultants on account strategies
• Partner with Customer Service Associates (Customer Service Associate) to create and maintain Fleet specifications
• Develop lifecycle cost analysis, payment schedules, pricing, and specifications
• Prepare manufacturer comparisons and recommend best-value packages and equipment
• Research and resolve client inquiries on acquisitions tasks from order placement through delivery, engaging with acquisition team members
• Interact with clients’ manufacturer representatives as needed and keep clients informed of manufacturer changes
• Serve as the client point of contact for Fleet Select and Driver Location Online (system) training and inquiries
• Create and maintain client-specific Fleet Specifications throughout the year and obtain approvals

Benefits

• Comprehensive health and welfare benefits
• Paid time-off programs (vacation, sick leave, and holidays)
• 401k Matching