Partner, Client Success

Get started on an exciting career at Element! We're looking for a client services-oriented individual to join our team as a Partner, Client Success. In this role, you will build and maintain relationships with our clients and provide ongoing day-to-day account support, recommending cost-saving solutions and managing processes to optimize the productivity of their fleet.

Requirements

• Work with clients and internal cross-functional teams to develop the account strategy that best suits the clients' needs and goals.
• Executes and prioritizes day-to-day requests and activities, complex or routine, in accordance with the client's policies, procedures and priorities.
• Creates Action Plan (as necessary) for continual follow-through on tactical activities; establishes a regular rhythm with the client to report on progress.
• Applies knowledge and understanding of assigned client business and fleet requirements - including the programs they subscribe to, pricing structure, policy and parameters, inventory makeup, billing structure, ordering profiles etc.
• Uses discretion and independent judgment advising clients and works with clients to recognize need and recommend solutions.
• Takes ownership of client issues and applies critical thinking and problem-solving abilities.
• Customer data analysis and/or reporting
• Leverages subject matter experts to quickly and efficiently resolve inquiries
• Client Relationship Management – builds and sustains professional working relationships with client contacts in assigned portfolio.

Benefits

• Comprehensive health and welfare benefits
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)