Customer Success Manager (Duration: 6-month contract to permanent)
ElementLondon, England, United Kingdom
Posted October 15, 2025
Contract / Temporary
About the Company
Element is a secure, sovereign, and interoperable communications platform for government, defence, and public sector organisations.
Job Description
Element is seeking a Customer Success Manager (CSM) to lead post-sale customer relationships and ensure customers successfully adopt and utilize their communication platform. The role involves collaboration with Sales, Account Management, Technical Accounts, and Product Teams, focusing on customer satisfaction, retention, and adoption. This is a fixed-term contract to cover a period of leave, with potential for permanent conversion.
Requirements
- Excellent communication and stakeholder management skills
- Proven experience in customer-facing roles (enterprise or government clients)
- Professional-level English (C1+)
- Account Management experience (renewals and contracts)
- Existing security clearance (UK, SÜ2 in Germany, or equivalent)
Benefits
- Meaningful, mission-driven work
- Private healthcare
- Share options
- Flexible hours
- Remote-first culture
- Family-friendly environment
- Annual bonus
