Customer Success Manager, Strategic

The Customer Success Manager, Strategic will drive strategic renewals and upsells while working closely with our clients to understand and address their business needs. This role will be highly cross-functional and require a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product.

Requirements

• 5+ years of experience as a Customer Success Manager, Account Manager, or similar role
• Proven track record of achieving commercial targets and goals in a customer success organization, preferably in an enterprise SaaS setting
• Experience managing complex accounts, renewals, and upsells/cross-sells
• Excellent interpersonal skills with a history of building strong business relationships
• Influential communicator with experience presenting to small and large audiences
• Proficient in organization, account prioritization, and time management
• Proven experience executing the customer journey while maintaining excellent internal operational cadences
• Ability to orchestrate cross-functional resources to ensure the success of your clients

Benefits

• Health Benefits
• Retirement Planning
• Learning & Development
• Wellness Support
• Team Connection