Senior Vice President - Customer Success
Elevation CapitalBengaluru, Karnataka, India
Posted October 13, 2025
Full Time
About the Company
Early stage venture capital firm. Proud partners of visionary founders. Never too early to get in touch with us. Built for the Audacious.
Job Description
We are seeking a Head of Customer Success to lead a 40+ member team of CSMs, focused on onboarding, renewals, and growth. The role involves building scalable systems, improving retention, driving measurable business impact, and blending strategy with operational ownership. This position requires a blend of empathy, execution, and leadership.
Requirements
- 15+ years of experience in Customer Success, Account Management, or Operations at a high-growth B2B or B2C startup.
- Led large CS teams (30-50+ people) serving enterprise and mid-market clients.
- Fluent in scaling systems, building from process to automation.
- Data-driven, strategic, and capable of balancing long-term vision with day-to-day execution.
