Customer Success Lead - Western Europe

ElevenLabs is an AI research and product company transforming how we interact with technology. We have expanded from voice into three main platforms: ElevenAgents, ElevenCreative, and ElevenAPI. We offer a dynamic team with countless opportunities to drive impact and a chance to define the trajectory of AI.

Requirements

• 10+ years of experience in Customer Success or post-sales roles within SaaS
• Deep understanding and experience successfully managing customer relationships within the Western Europe region
• Demonstrated technical acumen with the ability to upskill and enable the team
• 5+ years of direct people leadership experience
• Strong player-coach mindset
• Demonstrated success in exceeding renewal, expansion, and NRR goals
• Expertise in CS methodologies and best practices
• Strong analytical and operational skills
• Strong builder mindset
• Language requirements: In addition to English, must speak either German or French

Benefits

• Annual company offsite
• Co-working
• Growth paths
• Innovative culture
• Learning & development
• Social travel