Senior Director, Global Support

The Senior Director, Global Support will report to the VP of Global Support and will work closely with the extended support leadership team creating our cloud capabilities to align with Elite’s SaaS objectives. The role will be responsible for providing strategic and tactical direction, defining and implementing new processes to help Elite continue to become SaaS ready, and will be responsible for driving the team’s performance by meeting key KPIs defined by the VP, Global Support, and the Executive Leadership team.

Requirements

• Bachelor's Degree in Business, Information Systems or equivalent experience
• 9–12 years of experience in technical, financial, operational and/or related customer support service experience
• 8+ years supervisory or management experience
• Ability to analyze data to determine root cause of issues
• Builds, maintains and strengthens cross functional relationships
• Excellent organizational, time management, written and verbal communication skills
• Structured problem solver with a commitment to operational excellence, with the ability to manage a wide range of key projects and initiatives simultaneously
• Strong leadership skills in a fast- paced, high demand environment
• Ability to travel up 10–25% as business needs required
• Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position

Benefits

• Competitive Compensation Package ($195,000 - $220,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program