Customer Success Specialist - India
EMABengaluru, Karnataka, India
Posted October 30, 2024
Full Time
About the Company
EMA is a leading analyst and consulting firm dedicated to IT management, offering insights into IT technologies' business value.
Job Description
We are looking for a Customer Success Specialist to drive customer engagement, onboarding, and adoption of our proprietary AI technology. The ideal candidate has 5+ years of experience in Customer Success, preferably in Enterprise SaaS, and a strong understanding of AI technologies and concepts.
Requirements
- 5+ years of experience in Customer Success, preferably in Enterprise SaaS
- Knowledge of AI: Familiarity with artificial intelligence technologies, concepts, and applications
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Demonstrated ability to negotiate and close deals
- Customer-centric mindset with a commitment to delivering exceptional service and building long-term relationships with clients
- Ability to thrive in a fast-paced startup environment
- Self-starter with a strong sense of urgency and a bias for action
Benefits
- Competitive salary and performance-based bonuses
- Opportunity to be the founding Customer Success Specialist with one of the industry’s leaders in the agentic AI space
