Customer Success Specialist - US
EMASan Francisco, California, United States • Bengaluru, Karnataka, India
Posted March 6, 2025
Full Time
About the Company
EMA is a leading analyst and consulting firm dedicated to IT management, offering insights into IT technologies' business value.
Job Description
As a Customer Success Specialist at Ema, you will drive customer engagement, onboarding, and retention while collaborating with the sales team to drive account expansions and referrals. Ema is a fast-paced startup building the next generation AI technology to empower employees in enterprises.
Requirements
- 5+ years of experience in Customer Success, preferably in Enterprise SaaS
- Knowledge of AI and ability to articulate its value proposition
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Demonstrated ability to negotiate and close deals
- Customer-centric mindset with a commitment to delivering exceptional service
Benefits
- Competitive salary and performance-based bonuses
- Opportunity to be the founding Customer Success Specialist with one of the industry’s leaders in the agentic AI space
