Manager, SMB Sales & Automation Strategy
EMARKETERNew York, New York, United States
Posted October 14, 2025
110000 - 125000 USD year
Full Time
About the Company
EMARKETER is the world's leading research company focused on digital transformation.
Job Description
EMARKETER is hiring a Manager, SMB Sales & Automation Strategy to join their Account Management team. The role involves scaling and streamlining the renewal process for their fast-growing portfolio of SMB customers, designing systems for customer retention, and leading a team of Account Managers.
Requirements
- 3+ years in renewals, account management, customer success, or revenue operations—preferably with SMB portfolios
- Proven experience applying automation to scale and manage high-volume account territories
- Proficiency with CRM and automation tools (e.g., Salesforce, HubSpot, Gainsight)
- Strong analytical mindset with the ability to turn customer data into strategic actions
- Skilled in building and managing automation workflows, dashboards, and integrations
- Excellent communication and negotiation skills; able to balance efficiency with thoughtful client engagement
Benefits
- Unlimited PTO
- 10 paid holidays
- 16 weeks of parental leave
- Comprehensive medical, dental, and vision insurance plans
- Matched and vested 401(k) plan
- Access to resources for financial planning, family planning, mental health, and Employee Assistance Programs (EAP)
- Commuter benefits
- Phone reimbursement
- Gym membership discounts
