Customer Service Agent

We are looking for a dedicated Customer Service Agent to join our team, acting as the first point of contact for our customers. The role focuses on providing excellent customer service through a variety of channels, resolving issues efficiently, and exceeding customer expectations. The ideal candidate will be passionate about helping others and thrives in a collaborative environment.

Requirements

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information regarding products and policies to customers.
• Assist customers with buying products.
• Resolve customer issues and questions in a positive and efficient manner.
• Document customer interactions and feedback accurately.
• Stay updated on product knowledge and company policies.
• Proficiency in using customer service software and basic computer applications preferred.
• Strong interpersonal skills and a commitment to providing exceptional customer service.

Benefits

• Pay will be £14 per hour
• Option for remote work