Supervisor, Assigned Risk

Effectively supervise the day-to-day work and team performance for the Assigned Risk operational team to ensure that the goals and standards of the department are being met. Provide operational consistency and integrity to Policy and Claims. Serve as a technical expert with regard to department operations.

Requirements

• Directly supervise the Assigned Risk operational team.
• Plan, direct, supervise and evaluate the day-to-day operations and workflow of production, policy and claims support, and customer service internal and external.
• Ensure that team meetings are routinely scheduled to discuss performance results and operational issues.
• Responsible for staying current on changes in workers’ compensation statutes and procedures.
• Responsible for developing and implementing policies, practices and procedures.
• Serve as department resource for customer inquiries, brands, enterprise, and vendors.
• Ensure quality communication and exceptional work product.
• Compose written responses to policyholder/agent requests, complaints and disputes and provide rational and relevant information in an effort to resolve and educate employer and/or agent.
• Work with CAOM and ICRB in a professional manner at all times.
• Directly supervises non-exempt staff in accordance with company policies and applicable Federal and State Laws.
• Responsibilities include but are not limited to effectively interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and counseling employees, addressing complaints and resolving problems, supporting and encouraging the engagement process.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance