Client Support Specialist
Employee NavigatorSalt Lake City, Utah, United States
Posted July 14, 2025
Full Time
About the Company
Employee Navigator is a leading provider of HR solutions for brokers and companies across the United States. Our all-inclusive platform streamlines benefits administration, compliance, onboarding, and more into one centralized system. With services ranging from online employee benefit programs to HRIS, we empower 50,000+ companies to efficiently manage over 6 million employees.
Job Description
Employee Navigator is seeking a Client Support Specialist to deliver a world-class customer experience. This role involves guiding broker clients through their customer journey, providing technical expertise, and serving as a consultant to their complex Employee Navigator platform. The position is onsite for five days a week.
Requirements
- 3+ years of experience in a client-facing environment
- Proven ability to produce positive results
- Empathetic, accurate, compassionate, responsive, resourceful, and conscientious customer service skills
- Expertise in addressing challenging customer questions
- Proficiency in Microsoft Office (Excel)
- Bachelor's Degree or equivalent years of experience
