Client Support Associate
Employment HeroCanada
Posted December 22, 2025
Full Time
About the Company
Employment Hero streamlines HR, payroll, and productivity for SMEs, aiming to make employment rewarding for all.
Job Description
As a Client Support Associate, you will provide timely, accurate, and professional support to clients via email and video calls, troubleshoot and resolve client inquiries, and work closely with internal teams to ensure accurate and effective solutions for clients. Employment Hero is a remote-first company that values collaboration, drive, and support, and offers a wide range of benefits, including a generous parental leave policy and ESOP in a fast-growing tech company.
Requirements
- Knowledge of Canadian payroll
- 1+ years of client support or client management experience
- Exceptional organizational skills
- Analytical mindset
- Excellent interpersonal and communication skills
- Tech savvy
- Experience working in a start-up or fast-paced environment
Benefits
- Very generous parental leave policy
- Subsidised egg freezing
- WFH office expense budget
- Outstanding learning & development opportunities