Application Support Manager (ASM)
Empower AIWashington, District of Columbia, United States
Posted February 5, 2024
Full Time
About the Company
Empower AI is a company that provides AI solutions for government agencies, with a focus on empowering the workforce and transforming government services.
Job Description
Empower AI is seeking an Application Support Manager (ASM) to oversee the team responsible for providing Tier II support to IT systems, web applications, and specialized server applications supporting multiple functions for the Department of State, Consular Affairs (CA). The ASM will have experience working with Tier III Support and be responsible for day-to-day application operations, training, staffing, and operational efficiency of the application support team.
Requirements
- BA/BS in information technology or related discipline or equivalent experience
- ITIL Foundations Level Certification (or higher)
- Demonstrated experience with the lifecycle of the Service Development Lifecycle (SDLC) process for applications similar in size, scope, and complexity to the requirements of this task
- A minimum of five (5) years of experience supporting modernized or legacy applications and managing and leading an applications support staff with skills applicable to a project environment, similar in size, scope, and complexity as this task
- Secret security clearance