Associate Client Service Manager
Empyrean Benefit SolutionsHouston, Texas, United States
Posted January 5, 2026
Full Time
About the Company
Empyrean Benefit Solutions, founded in 2006, delivers cloud-based benefits administration software that streamlines enrollment, ACA compliance, and voluntary benefit programs for employers of all sizes. The platform integrates HR, total rewards, and digital transformation tools, leveraging AI to personalize employee experiences and improve engagement. By connecting 6.5 million workers to seamless benefit services, Empyrean strengthens employer brands and fosters vibrant workplace cultures. Its service-first philosophy and focus on data-driven insights set it apart in the competitive HR technology market.
Job Description
The Associate Client Service Manager is accountable for client satisfaction, relationship, and resources. They build and manage trusted client partnerships, manage client satisfaction, and ensure quality delivery of services.
Requirements
- Build and manage trusted client partnership
- Manage client satisfaction
- Ensure quality delivery of all services
- Manage client resource needs
- Hold aligned resources accountable for behaviors
- Build and manage trusted client partnership
- Create and maintain client Project Plans, Open Items List, Status Calls and Correspondence
- Responsible for ensuring that the testing of all new functionality is completed successfully
- Review and ensure that the client specific processing guides are available
- Coordinate with the finance department on all financial set up and administration
Benefits
- Equal Opportunity Employer
- Travel opportunities available
- Flexible working hours