Vendor QA Manager

The Vendor Quality Assurance Manager is accountable for the service delivery and successful execution of all tasks across their quality assurance team.

Requirements

• Coaches others on the ability to translate vendor file requirements into test scenarios and test cases
• Collaborates with internal teams to understand current inefficiencies and works to implement improvements
• Maintains and coordinates quality assurance ticket tracking across the quality assurance team
• Analyzes test results and identifies issues and trends through metric reporting
• Leads efforts to promote quality assurance standards and team scalability
• Continuously learns, applies, and teaches new testing methods and technologies
• Demonstrates an in-depth knowledge of Health and Welfare processing knowledge, file requirements, and how those impact file data
• Leads effort to establish and maintain a vendor test plan library in support of all vendor relationships
• Helps to facilitate team training and cross organizational training on testing methodologies
• Supports execution of specialized projects as both SME and person accountable to ensuring completion of associated tickets
• Communicates regularly with external vendors to maintain positive relationships
• Promotes teamwork and strives to maintain high individual and team engagement scores