Customer Care Specialist

We're seeking a Customer Care Specialist to join our growing team. In this role, you will be the first point of contact for our patients and their families, ensuring a seamless and positive experience from initial inquiry to appointment completion.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 2+ years of experience in a customer service or call center role, preferably in a healthcare setting.
• Exceptional verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and other office applications.
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Empathy, patience, and a genuine desire to help others.
• Familiarity with medical/dental terminology is a plus.
• Ability to pass background checks as required.

Benefits

• Medical
• Dental
• Vision
• 401(k) plan
• Life Insurance
• Paid Time Off