Account Specialist, Customer Operations & Order Management

The Customer Operations Account Specialist - Order Management is responsible for order management activities in accordance with departmental policy and corporate goals. Executes daily order processing and coordinates logistics activities with Company’s Distribution Center(s).

Requirements

• Reviews all open orders based on customer ordering patterns and identifies exceptions based on high level customer and product trends
• Makes suggestions for improved ordering with Account Executives Customer Management to ensure purchase orders are received and released to Par’s Distribution Center (DC) in the most efficient manner
• Maintain inventory reserves via monthly recommendations from management
• Coordinate and execute Electronic Data Interchange (EDI) and manual order entry process into the automated SAP ERP System
• Review systems generated audit reports and performed all necessary corrections to sales order files
• Support various departmental initiatives such as DSCSA, creation of reporting, testing and validation of potential system enhancements
• Customer Management back up – Maintain proficiency in customer focused information including Ordering schedules and delivery requirements
• Support product launches and special promos by maintaining the New Product Launch tracking document. Ensure timely communication of updates to key business units

Benefits

• Bonus