Manager, Information Systems

The Manager, Information Systems is accountable for ensuring excellence in providing End User IT services to internal customers through service development, transition, and operations.

Requirements

• Bachelor's Degree in Management, Engineering, or Computer Science.
• 10+ years experience required in the following: Information Technology focused on End User Services.
• Developing, governing and managing both internal teams and third party service providers, which include staffing, budgeting and support process development.
• Managing an IT User Support Call Center working with both internal and managed service providers.
• Managing projects for global deployment of hardware and software.
• People management experience for individual contributors.
• Proven experience in delivering continuous process improvements through process change and new technology
• Experience working in ITILv3 service methodology.
• High-level knowledge of business functions, IT computing needs and the ability to convert that knowledge into top service levels to the user community.
• Proven competence to deliver IT End User services within the ITIL framework.
• Competent in ITIL strategy formulation and process design.
• Ability to measure and communicate key performance metrics for IT services and analyze data to discover opportunities for service improvement and market growth.
• Strong influencing and relationship building within all levels of IT and Business Stakeholders.
• Strong oral and written communications. English required.