Executive Director of ITSM Service Desk

The Executive Director of ITSM Service Desk will provide global executive leadership for IT Service Management (ITSM), Helpdesk, and Service Desk operations. The role is responsible for the overall strategy, governance, and execution of enterprise IT support services.

Requirements

• Lead global Helpdesk and Service Desk operations
• Oversee the complete ITSM practice
• Establish consistent service delivery standards
• Drive improvements in first-contact resolution
• Own Major Incident Management
• Partner with PMO to ensure service readiness
• Collaborate closely with Security, Cloud & Infrastructure, End User Compute Service, Engineering, HR, and other teams

Benefits

• Discretionary annual bonus
• Health insurance
• Retirement savings benefits
• Life insurance
• Disability benefits
• Parental leave
• Paid time off for sick leave and vacation