Senior Customer Success Manager

As a Senior Customer Success Manager, your mission will be to lead strategic customer relationships, maximise account growth, and serve as a trusted commercial advisor to our most valued customers.

Requirements

• 8+ years of experience in a Senior CSM, Key Account Manager, or similar client-facing role within the payments, fintech, or financial services industry.
• Proven success managing and growing high-value, complex enterprise accounts with multiple stakeholders and business units.
• Strong commercial mindset with a track record of driving revenue through upsell, expansion, and strategic account development.
• Experience engaging with C-level stakeholders and navigating enterprise customer environments with credibility and confidence.
• Strong understanding of financial regulations, compliance requirements, and product offerings in the BaaS, embedded finance, or issuer/processor space.
• Data-driven decision-maker with excellent communication, planning, and prioritisation skills.
• Demonstrated ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.
• Comfortable leading cross-functional collaboration across teams such as Sales, Legal, Product, and Technical Delivery.
• Passionate about customer advocacy and long-term success.

Benefits

• Fair pay and employee stock option
• Flexible Paid Time Off
• Individual Learning Budget