Senior Customer Success Manager

Innovapptive is a global leader in connected worker solutions, empowering the world’s largest asset-intensive companies to improve maintenance, reliability, safety, and operational performance. The Senior Customer Success Manager will own executive relationships, guide multi-site operational transformation, and orchestrate cross-functional value delivery across Operations, Maintenance, Reliability, Supply Chain, and IT stakeholders.

Requirements

• Bachelor’s degree in Business, Industrial Engineering, Operations Management, Supply Chain, MIS, or a related discipline, an advanced degree is a plus; or equivalent combination of education, training, and experience.
• 7–12 years of Customer Success, Value Consulting, Management Consulting, or Enterprise Account Management experience in SaaS.
• A minimum of 5 years experience of interacting and negotiating with C Level Execs of Fortune 500
• Experience working with large, complex industrial enterprises (Oil & Gas, Energy, Chemicals, Utilities, or Manufacturing).
• Strong operational background in Maintenance, Reliability, Operations, or EAM/ERP systems (SAP PM is a strong advantage).

Benefits

• Competitive Base Pay
• Full benefits (health, 401(k), etc.)
• Opportunity to work with leading global brands on exciting and impactful projects