Customer Support Engineer (サポート・エンジニ), Solar/PV - Japan
Enphase EnergyChiyoda, Japan
Posted July 10, 2025
Full Time
About the Company
Enphase Energy is a global leader in microinverter-based solar and battery systems. The company specializes in renewable energy solutions, including solar panels, energy storage, and smart home integration. Enphase's technology empowers residential and commercial customers with efficient, sustainable power generation and storage, promoting energy independence and a cleaner future.
Job Description
Enphase Energy is seeking a Technical Support Engineer to join their team in Tokyo, Japan, supporting customers with their solar PV systems. The company provides advanced solar, battery, and electric vehicle charging products and is a leader in the clean energy industry with over 80 million products shipped globally. The role involves resolving technical issues, managing cases, collaborating with field teams, and keeping up with industry trends.
Requirements
- At least 1 year of experience in customer support or a related technical role.
- Bachelor’s degree in engineering or equivalent.
- Fluency in English (B2 level) and Japanese (C1 level).
- Exceptional verbal and written communication skills.
- Highly organized and process-driven with a proactive mindset.
- Familiarity with MS Office and Salesforce (advantage).
Benefits
- Competitive compensation
- Quarterly performance bonuses
- Company stock shares
- Training & professional development
- Career growth
- Remote work
