Manager ITSM Governance

This Manager position focuses on IT Service Management (ITSM) governance. The role involves establishing and managing best practices, providing leadership and mentorship, and driving continuous improvement. Responsibilities include creating and updating documentation, managing a team of Process Engineers, and aligning IT service practices with business needs. The position involves leading teams and contributing to industry best practices.

Requirements

• Experience of 15+ years
• Bachelors, or Master’s Degree in Computer Science, Computer Engineering, MIS or related field, or relevant work experience
• Efficient team management skills
• Exceptional written and verbal skills
• Strong leadership skills
• Diplomacy, negotiation, and influence skills
• Ability to travel when required
• Ability to work in a fast paced, team environment