Customer Experience Representative- Santa Barbara Airport

Customer Experience Representative position at Santa Barbara Airport, providing a superior, friendly, and efficient transaction experience for customers. Must have open availability and a valid California driver's license.

Requirements

• Use company approved sales and service techniques
• Offer optional products to meet customer wants and needs
• Prepare all rental and return documents accurately and completely
• Qualify each customer using our company rental requirement guidelines
• Provide customers assistance with directions, maps, local area information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges
• Ensure that the return date and time on the rental agreement is accurate
• Review all charges at the time of vehicle return
• Prepare the Rental Agreement Folder with all required information
• Answer the phones to assist customers in a friendly, helpful and prompt manner
• Assist customers by effectively resolving all customer service issues
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required

Benefits

• Paid time off
• 401k matching
• Retirement plan
• Relocation assistance