EOS IT Solutions is seeking a technically proficient Service Reliability Engineer to join our managed services infrastructure engineering team, supporting advanced collaboration technologies in a fast-paced and industry-leading environment.
Requirements
- Troubleshoot and resolve technical issues related to collaboration technologies, networking, and infrastructure utilizing advanced diagnostic tools and techniques
- Perform routine maintenance, upgrades, and patching on collaboration systems, network infrastructure, and associated hardware and software components
- Develop and implement automation scripts using languages such as Bash, Python, PHP, and industry-standard frameworks to streamline infrastructure and application deployment
- Implement and manage monitoring tools to proactively identify and resolve performance bottlenecks and system issues
- Efficiently handle live production incidents, debug and troubleshoot infrastructure and application issues, and implement solutions to prevent recurrence
- Ensure systems are secure and compliant with industry best practices and standards
- Work closely with development, operations, and security teams to ensure seamless integration and optimal performance of applications and infrastructure
- Maintain comprehensive documentation of technical processes, system configurations, and network topologies
- Provide on-call support as needed, acting as an escalation point for critical issues
- Participate in cross-functional projects and drive continuous improvement initiatives in Collaboration Media and DevOps practices
Benefits
- Competitive salary
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Diverse and inclusive work environment
- Equal opportunity employer
