Software Support Engineer

We are looking for a skilled and customer-focused Software Support Engineer to join our Enterprise team. In this role, you will serve as the primary point of contact for technical support and troubleshooting assistance.

Requirements

• Provide technical support by diagnosing, troubleshooting, and resolving software issues for customers via phone, email, or chat.
• Communicate with customers as the technical point of contact for escalated issues, offering clear and helpful guidance.
• Work with internal teams such as Product Development and Engineering to escalate and resolve more complex problems.
• Maintain and update documentation including troubleshooting guides, FAQs, and knowledge base articles.
• Identify areas for improvement by analyzing customer feedback and recurring issues, and sharing insights with relevant teams.
• Stay informed about the product by keeping up to date with new features, integrations, and enhancements.
• Assist with testing of product releases, patches, and new features, providing feedback to help ensure quality.

Benefits

• Competitive compensation packages
• Inclusive parental benefits
• Private health insurance plan
• Participation in our stock options plan
• Meal allowance
• Complimentary meals at the office
• Commuting benefits
• Access to a nutritionist
• Foreign language lessons
• Access to our in-house blood bank
• Professional development initiatives