We are looking for a skilled and customer-focused Software Support Engineer to join our Enterprise team. In this role, you will serve as the primary point of contact for technical support and troubleshooting assistance.
Requirements
- Provide technical support by diagnosing, troubleshooting, and resolving software issues for customers via phone, email, or chat.
- Communicate with customers as the technical point of contact for escalated issues, offering clear and helpful guidance.
- Work with internal teams such as Product Development and Engineering to escalate and resolve more complex problems.
- Maintain and update documentation including troubleshooting guides, FAQs, and knowledge base articles.
- Identify areas for improvement by analyzing customer feedback and recurring issues, and sharing insights with relevant teams.
- Stay informed about the product by keeping up to date with new features, integrations, and enhancements.
- Assist with testing of product releases, patches, and new features, providing feedback to help ensure quality.
Benefits
- Competitive compensation packages
- Inclusive parental benefits
- Private health insurance plan
- Participation in our stock options plan
- Meal allowance
- Complimentary meals at the office
- Commuting benefits
- Access to a nutritionist
- Foreign language lessons
- Access to our in-house blood bank
- Professional development initiatives