Equiniti is seeking a Vice President, Operational Outcomes to design and implement service excellence strategies, lead cross-functional transformation projects, and promote a culture of continuous improvement. The role champions digital tools and automation, ensures compliance with SLAs and regulatory requirements, and fosters a culture of continuous improvement across all service lines and geographies.
Requirements
- Bachelor's degree or equivalent in HR, Organizational Development, Business, or related field.
- Experience in operational excellence, process improvement, or transformation leadership, preferably in financial services, fintech, or complex B2B organizations.
- Service excellence and operational transformation
- Data-driven decision-making and analytics
- Change management and process standardization
- Leadership of cross-functional teams
- Strategic consulting and stakeholder management
- Continuous improvement mindset
Benefits
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- All Employee Long Term Incentive Plan (LTIP)
- Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households.
- Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- Learning & Development – Investment in LinkedIn Learning for all colleagues.
