Vice President, Operational Outcomes

We are seeking a Vice President, Operational Outcomes to lead our service excellence strategies, optimize workflows, and improve service delivery. This executive will champion digital tools and automation, ensure compliance with SLAs and regulatory requirements, and foster a culture of continuous improvement across all service lines and geographies.

Requirements

• Design and implement global service excellence strategies
• Lead cross-functional transformation projects, optimizing workflows and service delivery
• Promote a culture of continuous improvement and operational agility
• Analyze service performance metrics to identify inefficiencies and drive data-informed decision-making
• Coach teams on best practices in service quality, process standardization, and change management
• Champion digital tools and automation to enhance service efficiency
• Ensure compliance with SLAs, regulatory requirements, and internal quality standards
• Foster knowledge sharing and operational consistency across regions
• Oversee a portfolio of transformation projects, ensuring measurable impact on customer satisfaction and operational performance
• Serve as the voice of the customer, advocating for client needs at the executive level

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan