Product Support Analyst II
Equip HealthRemote - USA
Posted February 3, 2026
Full Time
About the Company
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works.
Job Description
As a Product Support Analyst II, you will play a pivotal role in supporting both our in-house products, supporting end users and serving as a helpdesk resource, helping to resolve our employees' issues.
Requirements
- Bachelor's degree in computer science, information technology, engineering, or a related field.
- 4+ years of experience in product application support, IT Helpdesk, or a similar customer-facing technical role.
- Ability to work 8 am - 5 pm EST.
- Demonstrated troubleshooting and analytical skills, with a proactive, solutions-focused mindset.
Benefits
- Time Off: Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
- Medical Benefits: Competitive Medical, Dental, Vision, Life, and AD&D insurance.
- Maven, a company paid reproductive and family care benefit for all employees.
- Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
- Work From Home Additional Perks: $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.
- One-time work from home stipend of up to $500.
