Product Support Analyst

We're looking for a Product Support Analyst to provide technical software support to clients with guidance from our Support Manager. The ideal candidate has problem-solving capabilities, strong communication skills, and a passion for live events and software support.

Requirements

• 2+ years of experience working in a software support capacity for a SaaS company
• Strong communication skills and the ability to effectively communicate technical information with non-technical audiences
• Basic knowledge of HTML, CSS, one or more computer languages, and basic knowledge of SQL

Benefits

• Flexible work environment
• WFH stipend
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching
• Student loan matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building, reproductive health services, and Gender-affirming care
• Wellness expenses
• Subscriptions to Headspace, Headspace Care, and One Medical
• Tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music