Customer Onboarding Manager

eSentire is seeking a Customer Onboarding Manager to join their team. The successful candidate will be responsible for managing a seamless customer onboarding journey, driving customer engagement, and collaborating with peers to ensure customer success.

Requirements

• 3+ years of managing customer-facing implementation projects, customer service, account management or customer success, or equivalent industry experience
• Experience managing a high volume of customers
• Proven success and experience in managing, communicating, and supporting customers
• Ability to learn and persuasively articulate eSentire's value proposition to customer senior executive teams
• Strong communication and presentation skills (phone, video, email)
• Patient and positive as we aggressively scale-up and embrace change

Benefits

• Get recognized for your hard work and dedication through our company-wide annual bonus program (for non-commission based roles)
• Competitive healthcare and retirement benefits
• Flexible vacation policy
• Participation in our company-wide equity program
• Competitive compensation
• Volunteer program