Customer Success Operations Manager

eSentire is seeking a proactive and data-driven Customer Success Operations Manager with deep expertise in Gainsight and Salesforce support. The role is key to enabling the Customer Success team to deliver world-class experiences at scale, by optimizing tools, processes, and insights that drive customer engagement, retention, and growth.

Requirements

• 3+ years of experience in a Customer Success Operations, Revenue Operations, or Business Systems role
• 2+ years hands-on Gainsight experience, including Journey Orchestrator, Success Plans, Playbooks
• Proficiency in Salesforce with a strong understanding of objects, fields, reporting, workflows, and user roles
• Demonstrated ability to translate CS strategy into system requirements and process improvements
• Experience in integrating AI technologies to enhance customer success operations
• Excellent communication and collaboration skills with both technical and non-technical audiences

Benefits

• Competitive healthcare and retirement benefits
• Flexible vacation policy
• Participation in our company-wide equity program
• Competitive compensation
• Volunteer program