Workforce Management Analyst

Workforce Management Analyst creates, implements, and maintains workforce management in the Luxottica Service Center, including forecasting and staffing analysis, schedules, audits, PTO/Schedule bids, trending analysis, and comparison of actuals against forecasts.

Requirements

• Forecasts and performs staffing analysis
• Creates and distributes forecast-driven work schedules for multiple areas of the call center
• Manages and maintains PTO tracking/data for various functional areas
• Administers/Assists with maintenance of user profiles in various data repositories
• Satisfies ad hoc analysis requests to support current call center activities
• Provides occasional call center hardware and software troubleshooting and support
• Ensures continuous improvement of call center/workforce management processes through timely problem identification, effective resolution, and process enhancement
• Assists with Work At Home Agent support, as required

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts