ECAM is looking for a talented Workforce Management Analyst to ensure that the Monitoring Center meets quality standards, monitors real-time staffing, and analyzes data for scheduling improvement.
Requirements
- Bachelor's degree in quantitative domain and/or relevant experience with data analytics
- 1-3 years of experience in workforce management scheduling, analysis and reporting
- Intermediate Excel skills
- Strong macro and programming skills
- Experience in creating dashboards and/or templates
- Proven ability to analyze results and recommend solutions
- Experience in communicating to all levels of the organization
- Flexibility in handling different tasks assigned by manager/supervisor
- Can work during weekends, holidays, and in shifting schedules including the night shift
- Well-organized, detail-oriented, ability to multi-task with great follow-up skills
- Strong written and verbal communication skills
- Ability to build strong interpersonal relationships
- Strong problem-solving, decision-making skills
- Stakeholder Management
Benefits
- Annual and Performance Based Salary Increase
- Additional Leave Credits
- Day 1 HMO for you and two (2) of your dependents