Workforce Management Analyst (For Pooling)

ECAM is looking for a talented Workforce Management Analyst to ensure that the Monitoring Center meets quality standards, monitors real-time staffing, and analyzes data for scheduling improvement.

Requirements

• Bachelor's degree in quantitative domain and/or relevant experience with data analytics
• 1-3 years of experience in workforce management scheduling, analysis and reporting
• Intermediate Excel skills
• Strong macro and programming skills
• Experience in creating dashboards and/or templates
• Proven ability to analyze results and recommend solutions
• Experience in communicating to all levels of the organization
• Flexibility in handling different tasks assigned by manager/supervisor
• Can work during weekends, holidays, and in shifting schedules including the night shift
• Well-organized, detail-oriented, ability to multi-task with great follow-up skills
• Strong written and verbal communication skills
• Ability to build strong interpersonal relationships
• Strong problem-solving, decision-making skills
• Stakeholder Management

Benefits

• Annual and Performance Based Salary Increase
• Additional Leave Credits
• Day 1 HMO for you and two (2) of your dependents