Customer Success Analyst

Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions.

Requirements

• Process sales orders
• Track orders and investigate issues
• Process and report invoices for payment and credit notes for returns
• Respond to inquiries from customers regarding status of sales orders
• Follow up backorders and offer replacements to customers
• Coordinate pick-ups with customers and logistics providers
• Process and edit orders received from customers and resolve any discrepancies
• Collaborate with Supply Chain and freight forwarders to ensure orders ship timely and appropriately to customers
• Partner with Commercial Department and other Customer Success members to meet and exceed customer and internal expectations

Benefits

• Interesting & competitive compensation plan
• Hybrid work
• Pension scheme
• Health insurance and Life insurance
• Competitive vacation and time off / flexibility policies
• Birthday day off
• Health & Wellbeing; reimbursement of up to 400 EUR per year for health & wellbeing activities
• Employee assistance program (EAP)
• Working for a thriving multinational that is financially very healthy & growing fast
• Working in an international environment with different cultures