Client Success Operations Analyst (CS Ops)
Ethixbase360Penang, Malaysia
Posted October 27, 2025
54000 - 72000 MYR year
Full Time
About the Company
Ethixbase360 is a collaborative and inclusive work environment where individuals strong on aptitude and positive attitude will have opportunities to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
Job Description
The Client Success Operations Analyst (CS Ops) plays a key role in ensuring clients achieve measurable value and long-term success through Ethixbase360’s platform and services. The role is ideal for someone who thrives in a client-focused, data-driven environment and enjoys problem-solving, process improvement, and cross-functional collaboration.
Requirements
- Serve as the main point of contact for a portfolio of clients, ensuring prompt and professional handling of inquiries.
- Develop a deep understanding of each client’s goals, workflows, and success metrics to maximize value and satisfaction.
- Implement and onboard new clients to the Ethixbase360 platform, including user training and guidance.
- Maintain accurate records of client activity, usage, and feedback in internal systems.
- Produce and deliver accurate reports, dashboards, and analytics to monitor client health, engagement, and retention.
- Identify trends, risks, and opportunities within assigned accounts to support growth and prevent churn.
- Contribute to ad hoc projects and initiatives as required to support the team’s objectives.
Benefits
- Competitive compensation
- Professional atmosphere
- Collaborative and inclusive work environment
- Opportunities for career growth
- Equal Employment Opportunity Employer