Senior Client Support Specialist
Ethixbase360Malaysia
Posted October 14, 2025
50730 - 50730 MYR year
Full Time
About the Company
Ethixbase360 delivers advanced technology that helps organizations identify, assess, and mitigate risks across their third‑party networks. Its platform automates the capture of risk indicators, delivers actionable insights, and supports ongoing monitoring and training to create positive impact for clients and their partners. After acquiring Tcompliance in 2022, the company expanded its risk‑based due diligence suite, enabling a collaborative approach that cuts screening costs while having already completed over 600,000 reviews in every non‑sanctioned country and monitoring more than 2 million third parties daily. Ethixbase360’s solutions align with the United Nations Global Compact’s ten principles, positioning it as a leader in ESG, modern slavery risk, and third‑party risk management.
Job Description
We are seeking a Senior Client Support Specialist to provide expert-level support to clients, resolve complex issues, and mentor junior colleagues. The role involves providing advanced support, owning resolution of support tickets, and maintaining consistent updates with the organization.
Requirements
- Bachelor's degree in a relevant field
- Minimum of 3 years of experience in client support or a related role
- Proven track record of successfully resolving complex client issues and escalations
- Strong leadership and mentorship skills
- Exceptional communication skills, both written and verbal in English
- Proficiency in using CRM software and support ticketing systems
- Analytical mindset with the ability to use data to drive improvements
- A passion for client service and dedication to ensuring client satisfaction
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week