Customer Success Senior Specialist (Digital Solutions)
Etraveli GroupAthens, Attica, Greece
Posted July 28, 2025
Full Time
About the Company
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Main offices in Sweden (HQ), Canada, Greece, India, Poland, United Kingdom and Uruguay.
Job Description
Etraveli Group is seeking a Customer Success Senior Specialist to develop and improve the digital customer-facing post-booking flight experience. The role focuses on self-service, reducing customer support needs, and optimizing existing and new capabilities across various touchpoints. This is a hybrid position based in Athens, Greece, and requires strong collaboration with internal teams to ensure alignment and customer-first strategy.
Requirements
- Ensure customers can easily perform key actions without agent support
- Serve as the key stakeholder in the development and evolution of self-service capabilities
- Analyze performance data and customer feedback
- Collaborate closely with internal and cross-functional teams
- Monitor and optimize key self-service metrics
Benefits
- Health Benefits
- Hybrid working environment
- Office in the City
- Team activities
- Fun & Work environment
