Team Lead- Agent Quality Assurance
Etraveli GroupMumbai, Maharashtra, India
Posted June 26, 2025
Full Time
About the Company
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Main offices in Sweden (HQ), Canada, Greece, India, Poland, United Kingdom and Uruguay.
Job Description
Etraveli Group is seeking a Team Lead- Agent Quality Assurance to manage and guide a dynamic team, focusing on improving the quality of customer service, and ensure the maintenance of a strong and positive environment within the team.
Requirements
- 4-5 years in the Online Travel Agency/Airline industry with expertise in GDS systems (Amadeus, Sabre, Galileo), NDC, LCC, and BSP.
- 3+ years in team leadership, coaching, and performance management.
- Strong analytical skills with proficiency in MS Office (Excel), Google Suite, and reporting tools (QlikSense, Looker)
- Experience in customer service, quality, and process optimization.
- Excellent written and verbal communication skills in English (additional languages are a plus).
- A university degree in Hospitality, Business, or a related field is preferred.
