Team Lead - Schedule Change (Escalations)
Etraveli GroupMumbai, Maharashtra, India
Posted October 24, 2025
Full Time
About the Company
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights.
Job Description
Etraveli Group is seeking a dynamic Team Leader to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. This role involves coaching, performance monitoring, managing schedules, handling escalations, and driving continuous improvement initiatives to ensure exceptional customer service and team productivity.
Requirements
- Minimum 2 years in team leadership, preferably in travel or related fields.
- Strong coaching, communication, and customer service skills.
- Experience managing KPIs (CSAT, FCR, Quality, Productivity).
- Knowledge of ADM and retail loss management is a plus.
- Skilled in handling escalations with professionalism.
- Familiar with GDS systems (Sabre, Amadeus, Galileo) and MS Office/Google Apps.
- Minimum Graduate; degrees in Tourism or Business preferred.
- Fluent in English; additional languages advantageous.
- Detail-oriented, proactive team player.