Customer Success Manager - Finland & Sweden

We are seeking an experienced customer success manager to join our dynamic team in Stockholm. As a key member of our customer success department, you will play a pivotal role in ensuring our clients achieve maximum value from our solutions.

Requirements

• Develop and maintain trusted relationships with enterprise clients, acting as their main point of contact for all post-sales activities.
• Drive customer adoption, retention and satisfaction by understanding client needs and delivering tailored solutions.
• Carry out upsell motions across your assigned customer base
• Collaborate closely with sales, product and support teams to ensure seamless onboarding and ongoing client engagement.
• Analyse customer data and feedback to identify opportunities for upselling, cross-selling and product improvements.
• Lead regular business reviews and provide strategic guidance to help clients achieve their business objectives.
• Resolve escalated issues promptly and effectively, ensuring a positive customer experience.

Benefits

• Flexible working arrangements
• Supportive team culture
• Attractive office in the heart of Stockholm