Experienced IT Service / Operations Manager
EUROPEAN DYNAMICSAthens, Attica, Greece
Posted July 31, 2025
Full Time
About the Company
EUROPEAN DYNAMICS is a leading Information Technologies service provider and software developer in the field of eGovernment, operating internationally as a group of companies headquartered in Luxembourg. With a staff of c. 1,200 across 7 main international operating subsidiaries, the Company works with c. 100 clients globally including Federal Governments, European Institutions & International Organisations in more than 30 countries and 4 continents. The group generates annual revenues in excess of €100 million, with double digit annual growth and an industry leading EBITDA margin. Customers include government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes. The group designs, develops, supports and operates complex IT systems and has also developed and commercialises a suite of market leading software products specifically tailored to core e-Government activities (notably in the fields of customs, taxation, procurement, financial markets and IP management), using state-of-the-art technologies. EUROPEAN DYNAMICS adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.
Job Description
Experienced IT Service/Operations Manager vacancy at European Dynamics company headquarters in Athens, Greece, with occasional onsite missions to client premises across Europe. The role involves leading and coordinating operations and support teams, ensuring operational integrity, and applying ITIL Service Operation Processes.
Requirements
- University degree in an IT-related field;
- ITIL Foundation Certification or higher;
- Excellent command of the English language;
- At least 8 years of experience in a professional environment offering Service / Operations management, covering critical systems and using state-of-the-art tools from a senior position;
- Experience with IT-Projects based on Agile procedure;
- Experience with continuously building, deploying, and updating software and environments in an agile framework;
- Experience in the use of ITIL-compliant ITSM tools such as BMC Remedy, ServiceNow, Samanage, or equivalent.
Benefits
- Competitive full-time salary;
- Private Health Coverage on the Company’s group program;
- Flexible Working Hours;
- Top-of-the-Line Tools;
- Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities;
- Career Growth: Work with some of the most innovative and exciting specialists in the industry;
- Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth.
