Technical Account Manager
EverbridgeUnited States
Posted August 29, 2025
118000 - 135000 USD year
Full Time
About the Company
Everbridge is a global leader in Critical Event Management (CEM), offering solutions to help over 6,500 organizations worldwide enhance business resilience. Their High Velocity CEM™ platform leverages AI and automation for early detection, rapid response, and continuous improvement. Everbridge provides a range of services including critical communications, incident management, and risk intelligence, making them distinctive in their ability to minimize disruption and maintain operational control during complex threats.
Job Description
Everbridge is seeking an experienced Technical Account Manager to support large clients with critical life safety, security or business continuity use cases. The TAM will be a subject matter expert, providing project management support, technical consultancy, system design, and training to customers. This role involves collaboration with various teams to ensure successful deployment and expansion of Everbridge's solutions.
Requirements
- Ensure consistently positive customer experiences.
- Establish a formal governance model with clients.
- Develop a continuous product education and awareness program.
- Troubleshoot customer concerns and escalate issues.
- Provide Critical Event Management support.
Benefits
- Healthcare
- Dental
- Parental planning
- Mental health benefits
- Disability income benefits
- Life insurance
- AD&D insurance
- Paid time off
- Fitness reimbursements
