Patient Services Rep-Contact Center (40 hours/week Temporary position)

Serves as the first point-of-contact for patients in a fast-paced call center, utilizing exceptional customer service skills to coordinate patient care and provide an excellent patient experience.

Requirements

• High School diploma or equivalent
• 1 year of experience in a customer service role
• Excellent interpersonal communication skills
• Ability to problem solve, stay calm under pressure, and present oneself in a pleasant and professional manner
• Strong written communication skills
• Ability to work independently, show initiative, and work productively within a team environment
• Actively listen to and validate patient conversations, employ de-escalating techniques as appropriate
• Ability to prioritize multiple tasks and access, analyze, and apply concepts associated with protocols, policy, and guidelines

Benefits

• Medical, vision, and dental insurance
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans (457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits