Training Manager

Join Everise, a global experience company, as a Training Manager. You will be responsible for supervising and managing a team of associates, delivering training, and ensuring high success rates of graduates. The role requires excellent communication, presentation, and leadership skills, as well as experience in instructing adult learners in a call center or customer service industry.

Requirements

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures
• Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
• Partner with clients in curriculum design and modification as well as develop associated supporting materials
• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
• Prepare lesson plans and course agenda for each training class
• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned
• In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams

Benefits

• Competitive salary
• Opportunities for career growth and development
• Diverse and inclusive work environment
• Flexible schedule
• Dependability regarding completion of assignments and attendance